Privacy Policy
Last updated: [Insert Date]
PipGrid respects user privacy. This Privacy Policy explains what information we collect, how we use it, and how users may contact us regarding privacy requests.
1. Information We Collect
We may collect name, email address, phone number, billing details, payment status, user account details, login/device information, IP address, support messages, licence activation information, software version, installation/licence logs, and other information necessary to provide software access and support.
2. Payment Information
Payments are processed by third-party payment gateways. We do not store full card numbers, bank passwords, wallet private keys, or complete sensitive payment credentials. We may receive payment confirmation, transaction ID, amount, currency, billing status, and related records.
3. How We Use Information
We use information to create accounts, provide software access, activate licences, process payments, provide support, prevent fraud/misuse, improve website performance, comply with legal obligations, maintain security, and communicate service updates.
4. No Broker Data Sharing
We do not share user information with brokers for account opening, broker recommendation, account setup, trading facilitation, or fund management. PipGrid is a software provider only.
5. Third-Party Service Providers
We may share limited information with hosting providers, payment processors, analytics tools, email/support tools, security tools, accountants, legal advisers, or authorities where required by law. Such sharing is limited to business, security, payment, support, or legal purposes.
6. Data Security
We use reasonable technical and organisational measures to protect user information. However, no online system can be guaranteed to be 100% secure. Users must protect their login credentials and must not share account access.
7. Data Retention
We retain information as long as necessary for account access, licence records, payment records, legal compliance, dispute handling, fraud prevention, and business records.
8. User Rights / Requests
Users may request access, correction, deletion, or withdrawal of consent where applicable under law. Some information may need to be retained for legal, tax, payment, security, or dispute reasons.
9. Cookies / Analytics
The website may use cookies or similar technologies for login sessions, security, analytics, performance, and user experience. Cookie details should be added based on actual tools installed by the developer.
10. Children
PipGrid is not intended for minors. Users must be legally capable of entering into a paid software purchase agreement.
11. Privacy / Grievance Contact
Privacy contact: pipgridsocial@gmail.com
Grievance contact/name: [Insert name if required]
Business address: [Insert address if applicable]
12. Updates
We may update this Privacy Policy from time to time. The latest version will be posted on this page.